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Frequently Asked Questions

Frequently Asked Questions

Maintenance

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

You are encouraged to submit an online work order through our Resident Portal at any time. During office hours, you can stop by or call the office.

Our maintenance team will take care of work orders on a first come, first served basis. Work orders are generally completed within 24-48 hours. Emergencies will always be a priority.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.); Access gate not operating correctly

Community Information & Amenities

AVIA Lofts at Founders Road has a pool, fitness center, a clubhouse, an outdoor deck with an outdoor kitchen, and package lockers. Check out our amenity page for a full list! www.aviafounders.com/amenities

No, the apartments do not have washer/dryer hook ups. A laundry facility is available onsite for your convenience.

Yes, we are a pet friendly community. We use Pet Screening services for pet approval.

$200 Refundable Pet Deposit, $300 Non-Refundable Pet Fee, $25 Monthly Pet Rent (2 Pet Limit) 

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.

Our onsite staff will not accept packages on behalf of residents; However, we are equipped with package lockers, and any oversized packages should be delivered directly to your door. 

Our Fitness Center is open 24/7 with controlled access. 

Admin

We accept walk-ins, but we prioritize prospects with appointments.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Our application timeline can vary, but it usually takes 1-3 business days as long as all the supporting documents have been submitted. Our team will contact you as soon as possible with results and next steps. 

Rent and specials are subject to change daily. Our application fee is $50/per applicant, we require a $225 administration fee, and our security deposit is $300 (on approved credit), which is determined on your background check. Contact our team for our daily price quote and for more information.*

*subject to change at anytime

Payments are only accepted through our online portal unless otherwise specified. 

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

Utilities

Utilities are not included in your rent amount and will be billed back based on usage.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying an early termination fee which can be found in your lease agreement.

Didn't find an answer?

Our team is always ready to answer your questions.